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This privacy policy outlines how and when collects your personal information and how we use your personal information and your right to see or change it.


By using this website, you consent to your personal information being used by the terms of this privacy policy.



In this privacy policy, the terms “we” and “us” refer to as By Accident Panel and Paint.


Collection of Personal Information

We may collect your personal information in the following circumstances:


  • When you submit your details on this website contact form

  • As you use and interact with our website, information may be passively collected. This is collected through various technologies, such as cookies, internet tags, and navigational data.


Why Do We Collect Your Personal Information? 

All information collected through interactions with our website will not be used or disclosed, except in accordance with the requirements of the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.


We collect your personal information in order to:

  • Improve the content on our website

  • Monitor and analyze the performance

  • To ensure our site is safe and secure

  • Track user behavior to improve our website usability, accessibility and experience.

  • To contact you directly regarding your repair. 

  • To contact your insurance company when more information is required that directly relates to the repair.

  • For analysis from survey results for internal use only or if you ask for us to contact you directly regarding your repair.

Besides using this information internally, we may disclose your personal information with third parties, who have agreed to treat your personal information in accordance with this Privacy policy.



We will take all reasonable steps to protect the personal information that we hold from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.


Right to Access & Correct Personal Information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please get in touch with us at, or 09 480 7950, or find us at 14 Enterprise Street, Birkenhead, 0626, New Zealand.


14 Enterprise Street Birkenhead 0626 New Zealand

  Tel. 09-4807950  - 021453357




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Business Hours:

7AM -5PM  Monday to Friday 

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